Delivery & Returns Information

At Dash of Pink, every order is personally prepared with care. We want you to love your new clothing, so here's everything you need to know about delivery and returns.

Delivery Information

Made especially for you

As every item is personally made to order, please allow 7–10 days for your order to be made and prepared for dispatch.

Shipping

All orders are sent via Royal Mail.

We currently deliver throughout the UK and Ireland.

Please note that delivery time is additional to the preparation period. Shipping costs will be shown at checkout.

If you have any questions about your order or delivery, please email dashofpink@outlook.com.

Returns & Refunds

Personalised and made-to-order clothing

As our personalised garments are created especially for you, we cannot normally accept returns for a change of mind, incorrect sizing or personalisation details supplied incorrectly.

Please double-check your chosen size, spelling, colours and personalisation details before placing your order.

This does not affect your statutory consumer rights.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, not as described or different from what you ordered, please contact us at dashofpink@outlook.com.

We'd appreciate you getting in touch as soon as possible, ideally within 14 days of receiving your order, with your order number, a description of the problem and photographs where appropriate.

We will work with you to resolve the issue in accordance with your statutory rights. Your legal rights are not limited to 14 days.

Non-personalised items

Where an item is not personalised and does not fall within another legal exception, you may have the right to cancel an online order within 14 days of receiving it. Please contact us if you wish to arrange a return.